Troubleshooting
Most detection problems come back to the physical setup. Check these in order.
Nothing is being detected
Section titled “Nothing is being detected”- Look at each camera feed. The whole board must be visible.
- Check the lighting. Heavy shadows or glare hide darts.
- Re-run calibration. Any movement of the board or a camera invalidates it.
- Make sure the board itself is secure. A board that wobbles will miss throws.
Wrong segment being scored
Section titled “Wrong segment being scored”- Usually calibration. Re-run it and test with a few throws.
- If only clustered darts are wrong, the cameras need better angles, or another camera.
Cameras not showing up
Section titled “Cameras not showing up”- Check the operating system can see the camera.
- Try another USB port, ideally on a different controller.
- Several cameras on one USB bus can run out of bandwidth — spread them across ports.
Web app can’t find the board
Section titled “Web app can’t find the board”- Make sure the desktop app is running.
- Check both devices are on the same network.
- For a cloud board, check its status in the web app.
Still not working?
Section titled “Still not working?”Check the FAQ or contact us.